A part of the AccentCare Community Education Series

Words Matter: Supportive Communication for the Trauma-Informed Clinician

June 21, 2022 | 12:00 PM CT

This course is now eligible for one hour of CE/CME for MDs, PAs, NPs, RNs, LPNs, LVNs, Social Workers, and Long Term Care Administrators.

As health care professionals continue to examine patient interaction and support in a post-pandemic model, the need to reframe language to support safety and healing is greater than ever. The pervasive nature of trauma among the patient, family and/or health care providers, often cause additional distress in the context of working to treat a current health crisis. A growing body of emergent research suggests that the need for reflective practice and cultivation of the health care workers self-awareness and compassion are directly related to their ability to successfully implement trauma-informed practice with patients and families, particularly when it comes to communication. Increased interpersonal competence and well- being among professionals translates to compassionate care and our ability to establish meaningful connects with patients, as well as with colleagues. In this session, we will explore how language use can create emotional safety, compassion, and de-escalate challenging communication to build rapport and forge meaningful connections.

Learning Objectives:

  • Participants will identify trauma informed communication strategies for building rapport with patients and families during the treatment process
  • Participants will consider how and what information to utilize in supporting patients and families
  • Participants will explore a framework for addressing trauma informed communication supports with patients and colleagues


If you have questions about this course please email

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Dena Register, PhD, MT-BC

Regulatory Affairs Consultant
Board-Certified Music Therapist

Dr. Dena Register is a seasoned music therapy clinician, educator and researcher, who specializes in program development. As a Fulbright Scholar in Bangkok, Thailand, she developed the “Therapeutic Uses of Music” training to begin building awareness and appreciation of music therapy as a healthcare discipline among medical and education personnel. She developed and launched the first music therapy Masters degree program in Southeast Asia at Mahidol University College of Music in 2013 and continues her work there as a consultant, teacher and researcher.
In the US, Dr. Register’s is primarily centered on the recognition of music therapy by state governments and the recognition of the MT-BC credential as the required credential for all practicing professionals. As the Regulatory Affairs Advisor for the Certification Board for Music Therapists, she works with music therapists across the country on obtaining this professional recognition. 
Dr. Register also serves as the Director of Program Development for Enlighten Continuing Education ( Her clinical experiences provided the foundation for her teaching interests. She is the faculty leader of study abroad programs for both students and professionals interested in healthcare innovation, international perspectives, and cultural humility.
Clinical work, education and cultural immersion led to her interest in holistic, trauma-informed care and how clinicians are able to build and utilize resilience. Techniques in meditation, mindfulness and higher states of consciousness led her to explore how the principles and practices of these topics interact with her work as a music therapist and healthcare professional. In exploring various types of meditation and mindfulness practices, Dr. Register was led to deeper study of Ayurvedic lifestyle and Primordial Sound Meditation with Dr. Deepak Chopra. As a Chopra certified meditation teacher, she leads meditation sound healing practices at the Chopra MindBody Zone in Lake Nona, FL. 
Accrediting Information

AccentCare #1237, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. AccentCare maintains responsibility for this course. ACE provider approval period: 1/20/2022-1/20/2025. Social workers completing this course receive 1 hour of continuing education credits.

AccentCare is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. Provider #P0355.

This activity is pending approval for one hour of CME via the American Academy of Family Physicians.

This activity is approved for one hour of CE via the National Association of Long Term Care Administrator Boards