A part of the AccentCare Community Education Series

Bedside Manner 101: Explaining Prognosis & Options to the Critically ill

April 25, 2023 | 12:00 PM CT

Healthcare has changed over the centuries and so has what patients and their caregivers expect from healthcare providers. Bedside manner was once considered a non-essential soft skill, but today it is synonymous with professionalism and a necessary part of medical expertise.
As technology advances and complexity of care continues to rise, healthcare providers need to enhance their bedside skills in cultural competency, emotional intelligence, and empathy. When visit times are compressed and virtual visits are here to stay, learning how to establish trust efficiently and effectively, will be a highly-valued skill by providers and their employers.

Learning Objectives:

  • Define bedside manner
  • Describe behaviors that demonstrate good bedside manner
  • Identify the benefits of good bedside manner to the clinician and the patient
  • Explore how clinicians learn effective bedside manner


If you have questions about this course please email

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Lindsey Haugen

Director of Quality 

Since 2007, Lindsey has worked in Hospice across a national network with special responsibilities related to inpatient hospice, clinical supervision, quality measures and continuous improvement, interdisciplinary groups, ethics, and leadership. She began with a role as an inpatient hospice social worker in direct practice and has had opportunities in promotion across leadership positions in the areas of supportive care, education, and quality. Presently, Lindsey serves as the Director of Quality for Accent Care Hospice


Donna HS

Donna Hyatt

Vice President of Quality

Donna Hyatt is the Vice President of Quality for Hospice at AccentCare and has a nursing career spanning more than 30 years, including 20 years in hospice and palliative care. She has an MBA in addition to her Nursing degree and has spent her career in various leadership roles driving quality patient outcomes through highly reliable, evidence-based processes and a passion for continuous improvement. The major emphasis in her daily work is risk identification coupled with root cause analysis as the basis for building effective systems to provide and monitor care and train care providers. Donna received her BSN at the University of South Alabama and her MBA at the Devry Keller Graduate School of Management in Georgia.

Accrediting Information

AccentCare is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. AccentCare maintains responsibility for the courses offered above. ACE provider approval period: 1/20/2022-1/20/2025.

AccentCare is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. Provider Number: P0355

AccentCare is approved to offer select CME listed on this page via the American Academy of Family Physicians.

AccentCare is approved to offer select Long Term Care Administrator credit listed on this page via the National Association of Long Term Care Administrator Boards.