A part of the AccentCare Community Education Series

Avoid Disaster: Helping Patients & Families Who Don't Understand their Health Care Journey

April 11, 2023 | 12:00 PM CT

This course is eligible for one hour of CE/CME for MDs, PAs, NPs, RNs, LPNs, LVNs, Social Workers, and Long Term Care Administrators.

As patients and families navigate multiple serious, chronic illnesses, it is very common to not have a full grasp of every aspect of their medical care. This can lead to significant confusion and misconceptions about where someone is in their healthcare journey. It is imperative therefore that each and everyone one of us does all we can to help ensure that patients and their families have a clear understanding of their health care conditions(s), where they are in their healthcare journey and what their true choices are in terms of direction of care. This presentation will explore tools to do just that. Specific examples will be provided as well as hands-on practical tools to accomplish clear, effective communication and avoid the pitfalls of such misunderstandings.


Learning Objectives:

  • After attending this presentation, participants will be able to discuss the importance of effective communication.
  • After attending this presentation, participants will be able to list common pitfalls in the discussion of serious medical topics
  • After attending this presentation, participants will be able to describe the SPIKES protocol and how is can help support consistent, effective communication with patients and their families


If you have questions about this course please email

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Maison HS

Dr. Daniel Maison

Regional Medical Director

Dr. Maison has been practicing hospice and palliative medicine for nearly 25 years, working as a full-time hospice and palliative medicine physician since 2001. He is currently a Regional Medical Director for Seasons Healthcare Management where he has worked for the past 8 years. He is Board Certified in both Internal Medicine and Hospice and Palliative Medicine.

He is a nationally recognized speaker who has worked extensively at the local, regional, state and national level. He has given key note addresses, chaired and conducted national workshops, published articles on issues relevant to Hospice and Palliative, and helped create the inaugural offering The Hospice Medical Director Board Certification exam.

Nationally, he has held several national leadership positions in organizations focusing on Hospice and Palliative Care. Some of these activities include serving on the Board of Directors for the National Hospice and Palliative Care Organization. He is currently Chair Elect on the board of directors for the Community Health Accreditation Program (CHAP).

In 2006, Dr. Maison was elected a fellow of the American Academy of Hospice and Palliative Medicine. And in 2013, he was nominated by the AAHPM as a Visionary in the fields of Hospice and Palliative Care.

Accrediting Information

AccentCare is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. AccentCare maintains responsibility for the courses offered above. ACE provider approval period: 1/20/2022-1/20/2025.

AccentCare is accredited as a provider of nursing continuing professional development by the American Nurses Credentialing Center’s Commission on Accreditation. Provider Number: P0355

AccentCare is approved to offer select CME listed on this page via the American Academy of Family Physicians.

AccentCare is approved to offer select Long Term Care Administrator credit listed on this page via the National Association of Long Term Care Administrator Boards.